Returns

Please contact our Customer Service team via the chat box (bottom right of your screen)

Please include:

• Your order number
• The item or items you would like to return
• Your reason for returning them

Our team will then provide you with the relevant returns instructions.

Please do not send items back without first contacting us, as unauthorised returns may be difficult to identify and process.

You have 30 days from receiving your order to request a return.

Returned products must meet the conditions of our returns policy and should be unworn, unused and in a suitable condition for resale.

Your statutory rights are not affected by our 30-day returns policy.

Unless the item is faulty, returned products should be in a condition suitable for resale.

This means the product should be:

• Unworn and unused, other than reasonable handling or trying on
• Free from marks, stains, make-up, fake tan, deodorant, perfume, pet hair or other signs of use
• Returned with all original tags attached
• Returned with all parts and accessories originally supplied
• In its original packaging where reasonably possible
• Returned with any applicable hygiene seals or protective packaging intact

When trying on a costume, please take reasonable care of the product, just as you would when trying an item on in a shop.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we may be entitled to make an appropriate deduction from the refund.

Yes. You are welcome to carefully try your costume on to check the fit and appearance.

Please take particular care to avoid transferring make-up, fake tan, deodorant, perfume or other substances onto the costume.

Trying an item on is different from wearing it to an event. Costumes showing signs of extended wear or use may not qualify for a full refund.

No.

Our returns policy allows you to inspect and try on your purchase, rather than wear the product to an event and then return it.

If a costume has been worn for a party, performance, Halloween celebration or other extended period, we may refuse the return under our voluntary 30-day policy or, where applicable, make a deduction to reflect any reduction in value caused by excessive handling or use.

This does not affect your rights if the product is faulty.

Yes, provided it meets our normal returns conditions.

We strongly recommend checking the size guide on the product page before ordering, as sizing can vary between costume manufacturers.

Carefully trying an item on to check the fit is absolutely fine.

A costume sold as a complete set should be returned as a complete set.

For example, if a costume includes a dress, hat and belt, all three components should be included in the return.

We may be unable to provide a full refund for an incomplete costume set.

We recommend keeping all original tags attached while deciding whether to keep your costume.

Removing tags can affect our ability to resell the product and may mean the item does not meet the conditions of our voluntary 30-day returns policy.

This does not affect your statutory rights if the item is faulty or not as described.

Where possible, please keep the original product packaging until you are sure you want to keep your order.

Missing ordinary packaging does not automatically remove any statutory cancellation rights you may have, although you should take reasonable care of the product and package it safely for return.

Different rules can apply to products supplied in sealed packaging for health or hygiene reasons.

Yes.

Sale and discounted products have the same statutory rights as full-price products.

They can also be returned under our standard returns policy provided they meet our normal returns conditions and aren't covered by one of the return exclusions below.

For standard change-of-mind returns, you are responsible for the cost of returning the item to us unless we tell you otherwise.

We recommend using a tracked or otherwise suitable postal service and keeping your proof of postage until your refund has been completed.

If an item is faulty, damaged or incorrectly supplied, we will provide you with a pre-paid returns label.

Certain products may be excluded from change-of-mind returns for health, hygiene, personalisation or other reasons permitted by law.

These can include:

• Underwear and intimate garments
• Hosiery and similar close-contact garments
• Wigs and certain hair products
• Wig caps
• Cosmetics and make-up
• Face paint
• Fake blood and similar cosmetic products
• Fake teeth, fangs and mouth accessories
• Contact lenses and similar eye products
• Personalised or custom-made products
• Special-order products made specifically to your requirements

Where a product has been supplied sealed for health or hygiene reasons, it cannot normally be returned once that seal has been broken.

If your product remains sealed and otherwise meets our returns conditions, please contact us and we'll confirm whether it can be returned.

These exclusions do not affect your rights where an item is faulty, damaged or not as described.

If underwear or another intimate garment has been supplied sealed for health or hygiene reasons, we cannot normally accept it as a change-of-mind return once the hygiene seal or protective packaging has been opened.

If it remains sealed and unused, please contact us.

Some wigs and hair products are supplied with protective packaging or a hygiene seal.

Where a wig has been supplied sealed for hygiene purposes, it cannot normally be returned as a change-of-mind return after that seal or protective packaging has been broken.

We recommend checking the style, colour and product details before opening any hygiene packaging.

Hosiery and similar products may be supplied as hygiene-sensitive products.

Where they are supplied in sealed hygiene packaging, they cannot normally be returned once that packaging or seal has been opened.

Cosmetics and personal care products may be excluded from change-of-mind returns once opened for hygiene and contamination reasons.

Where face paint, make-up, fake blood or a similar product is supplied sealed for health or hygiene reasons, it cannot normally be returned after the seal has been broken.

Products intended to be placed in or around the mouth are hygiene-sensitive.

Where supplied in sealed hygiene packaging, fake teeth, fangs and similar products cannot normally be returned once that packaging has been opened.

Please inspect your order as soon as possible after delivery.

If something has arrived damaged, defective or isn't working as it should, contact us at support@fancydresscentral.co.uk.

Where possible, contacting us within 48 hours of delivery can help us investigate delivery damage quickly, particularly where we may need to raise the issue with the courier.

This 48-hour request does not affect your statutory rights in relation to faulty goods.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the fault or damage, where possible

We'll review the issue and explain the available options.

We're sorry if we've sent you the wrong product.

Please contact support@fancydresscentral.co.uk with your order number and, where possible, a photograph of the item you received.

We'll investigate and arrange the appropriate resolution.

Please don't return the item until our team has provided you with instructions.

Your statutory rights regarding faulty goods are separate from our standard change-of-mind returns policy.

If you believe your costume or accessory has developed a genuine fault, contact our Customer Service team with your order number, details of the issue and photographs where possible.

We'll assess the issue based on the circumstances and your applicable consumer rights.

We don't currently process direct exchanges.

The quickest way to get another size or product is to:

1. Request a return for your original item.
2. Place a new order for the replacement item.

This means you don't have to wait for your return to reach us before securing the replacement, which can be particularly useful during busy periods such as Halloween, Christmas and World Book Day.

Your original item will be refunded separately once the return has been received and processed.

Once your return arrives, our team will inspect it to make sure it meets the relevant returns conditions.

We'll then let you know when your refund has been processed or contact you if there is an issue with the return.

Approved refunds will normally be issued to the original payment method used for your order.

Once we've processed your refund, your bank, card provider or payment provider may take additional time to show the funds in your account.

Unfortunately, this processing time is controlled by the payment provider rather than Fancy Dress Central.

We'll process eligible refunds following receipt and inspection of your return.

Where statutory cancellation rights apply, refunds will be processed within the time required under applicable UK consumer law.

Your bank or payment provider may then require additional time before the funds appear in your account.

If you exercise your statutory right to cancel an eligible online order, the basic outbound delivery charge is normally refundable.

If you chose a more expensive delivery option, such as premium or express delivery, we are not normally required to refund the additional amount above the cost of our standard delivery service.

Different conditions may apply where your return is being made solely under our additional voluntary 30-day returns policy.

You can return individual eligible products from a larger order.

If you keep part of the order, whether your original delivery charge is refundable will depend on the circumstances and the statutory rights applicable to the return.

If a product does not meet our returns conditions, we may be unable to provide a full refund under our voluntary 30-day returns policy.

This can include items that:

• Have clearly been worn or used
• Are marked, stained or damaged after delivery
• Smell of perfume, smoke or other strong odours
• Have make-up, fake tan or deodorant marks
• Are covered in pet hair
• Are missing parts or accessories
• Have had an applicable hygiene seal broken
• Are incomplete costume sets

Where statutory cancellation rights apply, we will process the return in accordance with those rights, including any legally permitted deduction for a reduction in value caused by excessive handling.

UK consumers purchasing eligible products online generally have a statutory right to cancel without giving a reason.

For most eligible goods, you have 14 days after receiving the goods to tell us that you wish to cancel. You then generally have a further 14 days to return them.

There are exceptions, including certain personalised products and sealed products which cannot be returned for health or hygiene reasons once they have been unsealed.

Fancy Dress Central also provides a 30-day returns policy for eligible products.

No.

Our 30-day returns policy provides additional rights and does not replace or restrict the rights available to you under UK consumer law.

Your statutory rights may apply separately where products are faulty, damaged, incorrectly supplied, not as described or where you exercise an applicable cancellation right for an online purchase.

Please email support@fancydresscentral.co.uk with your order number and details of your query.

Our Customer Service team will be happy to help.