Contact Us

Once your order has been dispatched, you'll receive a dispatch confirmation email with your tracking information where available.

If your order hasn't arrived when expected, please check your tracking first for the latest update. Occasionally couriers may experience delays that are outside of our control.

If your tracking hasn't updated for a while or your parcel appears to be delayed, please contact us with your order number and we'll be happy to look into it for you.

Orders placed before 3pm Monday to Friday are usually dispatched the same day.

Orders placed after the cut-off, at weekends or on bank holidays will normally be processed on the next working day.

During particularly busy periods such as Halloween, Christmas and major events, processing times may occasionally be longer.

We'll send you a dispatch confirmation email once your order leaves us. If tracking is available for your delivery service, you'll find your tracking details in this email.

Can't find it? Check your junk or spam folder first.

If you still can't locate your tracking information, contact us with your order number.

Standard shipping normally takes 2-4 days. 
Next day shipping is available at checkout or  FREE when you spend £30

If you can't find your answer in our FAQ's, our support team is here to help.

Contact us via the chat box, or phone number with any questions, concerns, or feedback.
We will be sure to get back to you as soon as possible.

Please note:

• Our customer support team sees the same tracking information as you and may not be able to provide additional information if contacted.
• Inquiries sent on Friday afternoons or on Weekends will receive a reply the following Monday.

Our Support team are available 10am - 4pm (Mon - Fri)

Please check around your property, any nominated safe place and with neighbours in case the courier has left your parcel nearby.

It's also worth checking the tracking information for a photograph or delivery location provided by the courier.

If you still can't locate your parcel, contact us with your order number and we'll help investigate.

Use our Returns Portal to begin your return and follow the step-by-step instructions.

To be eligible, items must be returned within 30 days of delivery, unused, with tags attached, and in their original packaging.

You can request an exchange through our Returns Portal.

Create a return for the item you no longer want, and you’ll be able to exchange it for an alternative.

Instant exchanges are available and full details can be found within the portal.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Return label costs are calculated through our Returns Portal during the return process.

Please inspect your order upon receipt. If your item is damaged, faulty, incorrect, or missing parts, submit a request through our Returns Portal within 48 hours of delivery.

Within the portal, you’ll be able to describe the issue, upload images, and generate a return label where applicable.

Reporting within this timeframe ensures we can resolve the issue quickly. For damaged or incorrect items reported within 48 hours, we will cover the return shipping cost. Failure to report within this timeframe may result in your return being rejected.

Contact us as quickly as possible with your order number and the correct address.

If your order hasn't yet been processed, we may be able to update it. Unfortunately, once an order has been dispatched we can't normally change the delivery address.

We begin processing orders quickly so that we can get them dispatched as soon as possible.

If you need to change or cancel an order, contact us as soon as you can. We'll always try to help, but once an order has entered the packing or dispatch process we may not be able to make changes.