We accept:

• Visa, MasterCard, American Express
• PayPal
• Apple Pay & Google Pay
• ShopPay

Orders are processed immediately to ensure fast dispatch, so we’re unlikely to be able to cancel or amend them once placed.

Please contact us as soon as possible and we’ll try to help, but if your order has already been processed you’ll need to return it for a refund.

Please contact us as soon possible to update your address

Yes you will receive an order confirmation as soon as your order is placed. If you have not received one please check your spam.

If you still have not received one please contact us as there may be an error in your email address and you will not be able to receive order updates.

Standard shipping normally takes 1-3 working days

Next working delivery can be selected at checkout to most mainland UK addresses (Excluding Highlands) for an additional cost or FREE when you spend £30

International shipping times depend on the products and destination (estimated at
checkout).

Please note : These delivery times are estimates provided by our couriers and can vary at peak periods. Some couriers may not deliver on a weekend

Yes! Next Day Delivery is available at checkout or FREE when you spend £30 or more.

Deliveries are typical made Monday - Saturday

Please note : These delivery times are estimates provided by our couriers and can vary at peak periods.

Orders placed before 3pm (Mon-Fri) will be dispatched same day.

An order placed after 3pm on a Friday would be dispatched the following monday.

Deliveries are typical made Monday - Saturday

Some couriers may deliver on a Sunday at peak periods, this cannot be guaranteed or requested.

We currently only ship to the UK.

Standard Delivery:

2-3 Days - £2.80

Next Working Day:

1 Working Day - £5.95
Spend over £30 - FREE

Yes, spend over £30 and delivery is FREE

Once your order is dispatched you will receive an email with a tracking code.

Use this code to track your order end to end.

If you miss your delivery the courier will make contact with you and attempt redelivery.

Contact our support team who will be happy to help with a return.

We are currently unable to process exchanges, the fastest way to is return the unwanted item and place a new order.

If you change your mind about your purchase, you may return the item within 30 days of receipt. To qualify for a return, the item must meet the following criteria:

• In the same condition as received.
• Unused and unworn, with all contents complete.
• Tags (where applicable) attached.
• In original, undamaged packaging.

Failure to meet these requirements will result in your return being rejected and no refund issued.

Once we have received and accepted your return, your refund will be processed and will arrive with you within 7–10 business days (depending on your bank or card provider).

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We advise using a tracked service to return the item to us.

Costumes and Accessories must be:

• In the same condition as received.
• Unused and unworn, with all contents complete.
• Tags (where applicable) attached.
• In original, undamaged packaging.

You’re welcome to try items on at home to check fit and suitability. To be eligible for a return, items must be unworn, in original condition, and returned with all tags and packaging intact.

Items that have been worn outside of trying on, used for an event, or show any signs of wear will not be accepted for return. This does not affect your statutory rights.

For hygiene reasons, the following items cannot be returned once opened or used:

• Wigs
• Hosiery (tights, stockings, socks)
• Underwear or intimate garments
• Face paint, makeup, or cosmetics
• Fake teeth, fangs, or mouth accessories
• Prosthetics, masks covering the mouth area, or special effects makeup
• Earrings or pierced jewellery
  

All returns are inspected upon receipt. Any items returned in a condition that does not meet our returns policy may be refused.

Please inspect your order upon receipt. If your item is damaged, faulty, incorrect, or missing parts, contact us within 48 hours.

Reporting within this timeframe ensures we can resolve the issue quickly. For damaged or incorrect items reported within 48 hours, we will cover the return shipping cost.

Failure to report within this timeframe may result in your return being rejected.

Each listing contains a size guide. Please refer to this when choosing your size.

Please check the listing for information on what is included.

Some items may be modelled with items that are not included in the listing.

Should any items be discounted it will be clearly advertised throughout the site.

If a discount code is not working it may have expired or no longer be available.

Yes, keep an eye out on our website for ongoing sales.